Competencies Passenger Service Attendant - Railway near Longueuil (QC)

Find out what competencies you typically need to work as a passenger service attendant - railway in Canada.

Skills Help - Skills

• Guest service attendants and baggage porters

  	Proficiency or complexity level
  Coordinating	2 - Low Level
  Monitoring	2 - Low Level
  Management of Material Resources	2 - Low Level
  Oral Communication: Active Listening	2 - Low Level
  Negotiating	2 - Low Level
  Social Perceptiveness	2 - Low Level
  Instructing	1 - Lowest Level
  Time Management	1 - Lowest Level
  Management of Personnel Resources	1 - Lowest Level
  Quality Control Testing	1 - Lowest Level

• Facilities workers

  	Proficiency or complexity level
  Time Management	2 - Low Level
  Systems Analysis	2 - Low Level
  Equipment and Tool Selection	2 - Low Level
  Critical Thinking	2 - Low Level
  Learning and Teaching Strategies	2 - Low Level
  Coordinating	1 - Lowest Level
  Instructing	1 - Lowest Level
  Monitoring	1 - Lowest Level
  Management of Personnel Resources	1 - Lowest Level
  Quality Control Testing	1 - Lowest Level

• Ship and train service attendants

  	Proficiency or complexity level
  Coordinating	2 - Low Level
  Monitoring	2 - Low Level
  Management of Personnel Resources	2 - Low Level
  Oral Communication: Active Listening	2 - Low Level
  Oral Communication: Oral Comprehension	2 - Low Level
  Negotiating	2 - Low Level
  Social Perceptiveness	2 - Low Level
  Persuading	2 - Low Level
  Critical Thinking	2 - Low Level
  Instructing	1 - Lowest Level

Skills

A skill is a learned capability to do something well. Skills are acquired qualities, which means you are not born with them. You can acquire skills through training and study, develop them through life and work experiences, and refine them with practice and feedback.

Skills are rated on a scale of 1 to 5 according to the level of proficiency or complexity required for the job (1 being the lowest level, and 5 being the highest level).

Personal Attributes Help - Personal Attributes

• Guest service attendants and baggage porters

  	Importance
  Stress Tolerance	4 - Highly important
  Independence	4 - Highly important
  Concern for Others	4 - Highly important
  Collaboration	4 - Highly important
  Adaptability	4 - Highly important
  Social Orientation	3 - Important
  Leadership	3 - Important
  Analytical Thinking	3 - Important
  Attention to Detail	3 - Important
  Active Learning	2 - Somewhat important

• Facilities workers

  	Importance
  Independence	4 - Highly important
  Adaptability	4 - Highly important
  Attention to Detail	4 - Highly important
  Innovativeness	3 - Important
  Stress Tolerance	3 - Important
  Analytical Thinking	3 - Important
  Active Learning	2 - Somewhat important
  Creativity	2 - Somewhat important
  Collaboration	2 - Somewhat important
  Social Orientation	1 - Minimally important

• Ship and train service attendants

  	Importance
  Service Orientation	4 - Highly important
  Social Orientation	4 - Highly important
  Stress Tolerance	4 - Highly important
  Independence	4 - Highly important
  Concern for Others	4 - Highly important
  Collaboration	4 - Highly important
  Adaptability	4 - Highly important
  Attention to Detail	4 - Highly important
  Active Learning	3 - Important
  Leadership	3 - Important

Personal Attributes

Personal attributes are the specific attitudes, features or traits of a person. These qualities are innate, which means that you are born with them and they make you unique. They remain relatively constant over your lifetime, but they may develop in different ways according to your social context and personal experiences. Personal attributes are important to employers because they affect how you interact with others and how you do things.

Personal attributes are rated on a scale of 1 to 5 according to their level of importance for the job (1 being minimally important, and 5 being extremely important).

Interest Help - Interest

• Guest service attendants and baggage porters

  

  Realistic Help - Realistic jobs

  

  Conventional Help - Conventional jobs

  

  Enterprising Help - Enterprising jobs
• Facilities workers

  

  Realistic Help - Realistic jobs

  

  Conventional Help - Conventional jobs
• Ship and train service attendants

  

  Realistic Help - Realistic jobs

  

  Social Help - Social jobs

  

  Enterprising Help - Enterprising jobs

Realistic jobs

Realistic jobs are about working with things. They involve manipulating objects, tools, machines, or animals. These jobs require motor coordination, skill, and strength. You don’t need to manage much paperwork or work closely with other people in realistic occupations.

Investigative jobs

Investigative jobs are about working with ideas and data. They involve thinking, working with ideas, finding facts, and solving problems. In investigative jobs, you have to use your knowledge and imagination to find solutions.

Artistic jobs

Artistic jobs are about working with ideas and things. They involve creative activities and expressing yourself by creating music, pictures, texts, or designs. You don’t need to follow strict rules and can work independently in artistic jobs.

Social jobs

Social jobs are about working with people. They are all about interacting with others and serving them. This may involve teaching, sharing information, providing care, offering counselling, and more. Social jobs allow you to help people and support their personal growth.

Enterprising jobs

Enterprising jobs are about working with people and data. They require you to be action-oriented to achieve results. This means starting projects, making decisions, and sometimes taking risks. You may also need to lead people and deal with stakeholders in enterprising jobs.

Conventional jobs

Conventional jobs are about working with data and following processes. They may involve organizing records, filling paperwork, copying materials, working with numbers, and doing data-entry. These jobs require you to follow specific procedures and focus more on details than big ideas.

Interest

Interests are your preferences for work activities and environments. They are the things that you find inspiring, motivating or fulfilling. Identifying your interests can help you choose the type of work that is most suitable for you.

Occupations are categorized into six key types depending on the interests they require (Realistic, Investigative, Artistic, Social, Enterprising and Conventional).

Knowledge Help - Knowledge

• Guest service attendants and baggage porters

  	Knowledge level
  Client Service	2 - Intermediate Level
  Languages	1 - Basic Level
  Mathematics	1 - Basic Level
  Hospitality	1 - Basic Level

• Facilities workers

  	Knowledge level
  Languages	1 - Basic Level
  Mathematics	1 - Basic Level
  Manufacturing, Processing and Production	1 - Basic Level
  Hospitality	1 - Basic Level

• Ship and train service attendants

  	Knowledge level
  Logistics	1 - Basic Level
  Business Management	1 - Basic Level
  Client Service	1 - Basic Level
  Languages	1 - Basic Level
  Mathematics	1 - Basic Level
  Hospitality	1 - Basic Level

Knowledge

Knowledge is the level of understanding you gain through learning or experience about specific topics or concepts. The more you know about a subject, the better you execute tasks and activities related to it.

Knowledge is rated on a scale of 1 to 3 according to the level required for the job (1 being a basic level, and 3 being an advanced level).