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financial sales and service officer

Title posted on Talent.com - Salesforce Functional Analyst ? Financial Services Cloud (FSC)

Posted on June 16, 2026 by Employer details Astra North Infoteck Inc.

Job details

Job Description Salesforce Functional Analyst ? Financial Services Cloud (FSC) Toronto, ON - Hybrid (4 Days WFO) Key Responsibilities <ul style="margin-top:0cm"><li style="">Collaborate with business stakeholders to understand business objectives, requirements, as-is and future state business processes and pain points. </li><li style="">Conduct workshops, interviews and requirement gathering and refinement sessions with Product owners and other relevant stakeholders, including architects and tech leads. </li><li style="">Identify and propose best possible Salesforce out of the box solution for the problem statement and if gaps exist, propose suitable custom solution in collaboration with tech lead and UX teams. </li><li style="">Prepare and present material to Program Salesforce design authority for review of problem statement and proposed solution options to arrive at the best possible outcome thats acceptable to business and technology teams. </li><li style="">Perform POC and impact analysis on existing Salesforce processes, configurations and data and present options to Product Owner. </li><li style="">Create functional artifacts such as solution refined Epics, broken down User stories ready for development, functional documentation summarized in confluence page. </li><li style="">Participate in all scrum ceremonies and lead squad refinement sessions. </li><li style="">Support QA by providing functional scenarios, clarifying requirements and reviewing test cases against business needs. </li><li style="">Assist in defect triage and resolution. </li><li style="">Ensure compliance with Salesforce best practices and security standards. </li></ul>Skills and Qualifications <ul style="margin-top:0cm"><li style="">Relevant college, university, or post-graduate degree in Engineering or related education. </li><li style="">5+ years of experience working as a Functional Lead in Salesforce and 3+ years experience financial industry. </li><li style="">Proven experience delivering Salesforce solutions at scale in a highly regulated, enterprise scale environ