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account manager

Posted on June 22, 2026 by Employer details Kal-Polymers

Job details

Job description: *Company Overview* Kal-Polymers has been a leader in the plastics compounding industry for more than 30 years, known for its positive and efficient workplace culture with a strong multinational presence. Committed to continuous growth and innovation, we provide high-quality recycled and upcycled materials to diverse industries, supporting sustainable practices worldwide. *Account Manager (Existing Accounts)Location:* Mississauga, ON (On-site) *Job Type:* Full-time*About the Role*We?re hiring an Account Manager to manage our *existing customer accounts* and ensure a smooth day-to-day customer experience.This role is primarily focused on *customer communication, coordinating internal teams, and ensuring shipment paperwork is accurate and complete*. If you?re organized, responsive, and enjoy keeping things moving without missing details?this is for you.*Key Responsibilities* * Serve as the primary point of contact for assigned *existing customers* (email/phone). * Coordinate customer requests internally across Operations, Shipping/Receiving, Quality, and Purchasing. * Ensure *shipment documentation* is accurate and aligned (e.g., BOLs, COAs/COCs if applicable, packing details, customer-specific requirements). * Track open items and follow up to completion: pricing confirmations, shipment timing, special instructions, paperwork, and customer requests. * Confirm key order details before release: product, quantity, packaging, ship-to, pickup/delivery details, and any special notes. * Proactively communicate updates to customers (ETA changes, documentation updates, issue resolution). * Maintain clean, accurate internal records (customer notes, requests, order history, recurring requirements). * Escalate issues quickly and drive resolution while maintaining a professional customer experience. *What Success Looks Like* * Customers feel taken care of: *fast response times, clear updates, no dropped requests*. * Fewer shipping/documentation mistakes due to strong internal coordination and attention to detail. * Internal teams have what they need (clear instructions, organized requests, no last-minute surprises). *Qualifications / Skills* * 2+ years in *account management, customer service, logistics coordination, or inside sales support* (manufacturing is an asset). * Strong written communication (professional, clear, and efficient). * Highly organized: able to manage multiple accounts and moving parts without losing details. * Comfortable working with documentation and accuracy-driven tasks. * Confident working cross-functionally and following up persistently. * Strong proficiency with email, spreadsheets, and basic systems/ERP/CRM tools. *Nice-to-Haves (Not Required)* * Experience in manufacturing, packaging, logistics, recycling, or industrial materials. * Familiarity with BOLs, shipping documentation, customer specs, or quality documents. *Why Join Us* * Stable book of existing customers (this is not a cold-calling role). * Fast-paced environment with real responsibility and clear impact. * Team-oriented workplace where execution and reliability matter. Every truck load of recycled plastic Kal Polymers supplies to be used instead of virgin resins saves roughly 1900 trees via the reduction of carbon emissions. If you are looking for more than a pay check ? for your actions to contribute towards global concern, Kal Polymers is looking for like-minded individuals to join their organization. Pay: $50,000.00-$55,000.00 per year Benefits: * On-site parking * Paid time off Application question(s): * When is the best time to contact you for an interview? * What is your compensation expectaion range? Work Location: In person