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executive director - financial, communications and other business services

Title posted on CareerBeacon - Director, Communications & Change Management - Canadian Commercial Banking

Posted on June 04, 2025 by Employer details Scotiabank

Job details

Requisition ID: 227269Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Director, Communications &amp; Change Management, Canadian Commercial BankingReporting to the SVP, Performance Enablement, the incumbent will lead a team that enables advice and service effectiveness by connecting the dots between EO and the field to deliver meaningful programs that elevate both the employee and client experience. The Director, Communications &amp; Change Management is responsible for developing and executing client contact strategies as well as programs to deliver transformation and enablement tools to the field. This role will work closely and be aligned with Canadian Banking Communications partners and support all business lines across the Canadian Commercial Bank network.Accountabilities:Leads and drives a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.Oversee business planning activities including:? Managing the Canadian Commercial Banking Information Portal SharePoint, including intake process, discovery with partners, and stakeholder engagement.? Building and delivering a clear calendar of initiatives to track ongoing projects and sequence internal team communications.? Producing a weekly e-News to summarize business achievements and key messages. ? Fostering a culture of recognition through tributes and applause programs, and coordinating with Total Rewards/HR on incentive programs.? Supporting CCB Leadership Summits and business leader offsites, ensuring consistent brand and employee experience.Develop and implement client communications strategies, ensuring clear alignment and accountability with Canadian Banking Communications and coordinating across various Business Lines by:? Creating communications plans for key client initiatives.? Coordinating communications strategies and tactics across all Business Lines such that client experience is seamless and consistent.? Engaging leaders to deliver key messages throughout all stages of various initiatives.? Ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.Manage field engagement and the quality and quantity of communications ? Reviewing and validating field impact of proposed initiatives to optimize engagement and sales and service capacity and determine timeline for channel engagement.? Managing the timing, quality and quantity of communication to the field. ? Engaging with regional leadership teams for feedback and identify trends that require support with the appropriate stakeholders to resolve? Collaborating with key stakeholders to deliver communications materials and manage employee engagement within consistent frameworks and approaches? Coordinating internal employee feedback forums such as change champion network and advisory groupsDevelop and execute integrated internal Canadian Commercial Banking communications strategies, plans and activities by:? Identifying internal team communications needs and develop appropriate strategies and plans to foster a broader understanding of initiatives and programs across the Canadian Commercial Banking network.? Identifying, planning and executing communication initiatives that enhance and improve communication and build engagement in the team initiatives underway.? Leading the agenda development and execution for key leadership events and activities, including communication packages.? Understanding how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day busin