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manager, accounting firm

Title posted on CareerBeacon - Senior Manager Environment and Production Support

Posted on May 22, 2025 by Employer details TD Bank

Job details

Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:TD GeneralPay Details:$108,800 - $163,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:IT Operations Manager - Workspace Level 3 SupportJob Description: The IT Operations Manager for Workspace Level 3 Support will lead a team of subject matter experts who provide guidance, complex troubleshooting, and root cause analysis at an enterprise level. This role involves planning, coordinating, and overseeing the activities of the Level 3 support team to ensure efficient and effective resolution of technical issues, as well as being directly involved in the troubleshooting, often acting as lead SME on incidents and calls. The manager will work closely with technical partners, business units, and leadership to maintain and improve IT systems operations and resolve issues in a timely manner.Key Responsibilities:Lead and manage a team of support analysts, providing mentorship, guidance, and performance evaluation.Oversee the end-to-end support for KYC Application managing escalated incidents from Operations, business partners, Technology LOB's and application owners.Provide support as SME for application SupportConduct root cause analysis and implement targeted remediation plans to address recurring issues.Ensure compliance and security by proactively identifying and remediating and findingsCollaborate with the Delivery and Solutions Engineering teams to prevent or resolve production incidents.Review, modify, and implement procedural processes and documentation using industry standards and best practices.Provide technical leadership and insight to continuous improvement initiatives.Job Requirements:Extensive technical knowledge of AMCB ecosystemPreferred experience in Pega, Event streaming platforms and Data AnalyticsStrong leadership, creative problem-solving, planning, and organizational skills.Excellent oral and written communication skills, with the ability to work independently and under pressure.7-10 years experience with deep technical expertise in a large enterprise.2+ years experience in a leadership role overseeing teams, leading live incident calls, coordinating across multiple groups/vendors, and managing on call rotations.Additional Information:A technology-focused degree in an appropriate discipline or equivalent work experience is preferred.Effective time management skills and the ability to work under deadlines and operational pressures.#LI-TechWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, n