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Customer satisfaction manager Verified This job was posted directly by the employer on Job Bank.
Posted on May 21, 2024 by Employer details FOUNTAIN-BRAND INTERNATIONAL CORPORATION
Job details
Education: Bachelor's degree. or equivalent experience. Work setting: Retail service establishment. Willing to relocate. Relocation costs not covered by employer. Retail business. Retail/wholesale establishment/distribution centre. Tasks: Direct and control daily operations . Plan and organize daily operations. Manage staff and assign duties. Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales. Determine merchandise and services to be sold. Implement price and credits policies. Develop and implement marketing strategies. Plan budgets and monitor revenues and expenses. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages. Recruit, hire and supervise staff and/or volunteers. Oversee payroll administration. Conduct performance reviews. Supervise office and volunteer staff. Supervision: 5-10 people. Working groups. Staff in various areas of responsibility. Computer and technology knowledge: Point of sale system. Electronic scheduler. Computerized bookkeeping system. Spreadsheet. Adobe Acrobat Reader. MS Outlook. Specialization or experience: Specialized environmental skills and knowledge. Area of specialization: Shipping and receiving. Trading. Security and safety: Basic security clearance. Criminal record check. Driver's validity licence check. Drug test. Transportation/travel information: Willing to travel. Willing to travel cross-border. Valid driver's licence. Travel expenses not paid by employer. Public transportation is available. Personal suitability: Adaptability. Analytical. Collaborative. Creativity. Efficiency. Energetic. Goal-oriented. Hardworking. Integrity. Positive attitude. Proactive. Quick learner. Time management. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Interpersonal awareness. Judgement. Organized. Team player. Maturity. Patience. Resourcefulness. Ability to multitask. Screening questions: Are you available for shift or on-call work?. Are you available for the advertised start date?. Are you currently a student?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?. What is the highest level of study you have completed?. What is your current field of study?. What is your current level of study?. Experience: 3 years to less than 5 years. Green job: Involves duties and responsibilities that lead to positive environmental outcomes. Health benefits: Health care plan. Financial benefits: Bonus. Registered Retirement Savings Plan (RRSP). Long term benefits: Maternity and parental benefits. Tax-Free Savings Account (TFSA). Other benefits: Learning/training paid by employer. Parking available. Wellness program. Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.). Offers mentorship, coaching and/or networking opportunities for persons with disabilities . Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Applies accessible and inclusive recruitment policies that accommodate persons with disabilities . Support for newcomers and refugees: Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.). Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster- LocationHolland Landing, ON
- Salary$22.00 to $42.00HOUR hourly (To be negotiated) / 35 hours per week
- Terms of employment Permanent employmentFull time
- Day
- Start dateStarts as soon as 2024-08-01
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #2915438
Overview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
Experience
3 years to less than 5 years
Green job Help - Green job - Help
The employer stated that this position is a green job, because it involves tasks and responsibilities contributing to positive environmental outcomes and helping Canada achieve its net-zero target.
Work setting
- Retail service establishment
- Willing to relocate
- Relocation costs not covered by employer
- Retail business
- Retail/wholesale establishment/distribution centre
Responsibilities
Tasks
- Direct and control daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Recruit, hire and supervise staff and/or volunteers
- Oversee payroll administration
- Conduct performance reviews
- Supervise office and volunteer staff
Supervision
- 5-10 people
- Working groups
- Staff in various areas of responsibility
Experience and specialization
Computer and technology knowledge
- Point of sale system
- Electronic scheduler
- Computerized bookkeeping system
- Spreadsheet
- Adobe Acrobat Reader
- MS Outlook
Specialization or experience
- Specialized environmental skills and knowledge
Area of specialization
- Shipping and receiving
- Trading
Additional information
Security and safety
- Basic security clearance
- Criminal record check
- Driver's validity licence check
- Drug test
Transportation/travel information
- Willing to travel
- Willing to travel cross-border
- Valid driver's licence
- Travel expenses not paid by employer
- Public transportation is available
Personal suitability
- Adaptability
- Analytical
- Collaborative
- Creativity
- Efficiency
- Energetic
- Goal-oriented
- Hardworking
- Integrity
- Positive attitude
- Proactive
- Quick learner
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Interpersonal awareness
- Judgement
- Organized
- Team player
- Maturity
- Patience
- Resourcefulness
- Ability to multitask
Benefits
Health benefits
- Health care plan
Financial benefits
- Bonus
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Maternity and parental benefits
- Tax-Free Savings Account (TFSA)
Other benefits
- Learning/training paid by employer
- Parking available
- Wellness program
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for newcomers and refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
- Offers mentorship, coaching and/or networking opportunities for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans
Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers mentorship, coaching and/or networking opportunities for mature workers
- Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
- Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Offers mentorship programs that pair members of visible minorities with experienced employees
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-07-02
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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