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guest services agent - hotel Verified This job was posted directly by the employer on Job Bank.
Posted on May 16, 2024 by Employer details LE GERMAIN HOTEL TORONTO MERCER
Job details
Education: Other trades certificate or diploma. Work setting: Hospitality industry. Hotel, motel, resort. Tasks: Investigate complaints and claims . Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service. Computer and technology knowledge: Internet. Opera. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Flexibility. Judgement. Organized. Reliability. Team player. Resourcefulness. Screening questions: Are you available for shift or on-call work?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Experience: 1 to less than 7 months. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: As per collective agreement. Other benefits: Wellness program.- Location30 Mercer StreetToronto, ONM5V 1H3
- Salary$24.12HOUR hourly / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Shift, Morning
- Start date Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #2919253
Overview
Languages
English
Education
- Other trades certificate or diploma
Experience
1 to less than 7 months
Work setting
- Hospitality industry
- Hotel, motel, resort
Responsibilities
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Internet
- Opera
Additional information
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- As per collective agreement
Other benefits
- Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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