Overview
Languages
English
Education
-
Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Work setting
-
Hotel, motel, resort
-
Rural area
-
Remote location
Responsibilities
Tasks
-
Investigate complaints and claims
-
Register arriving guests and assign rooms
-
Resolve complaints and claims
-
Process group arrivals and departures
-
Take, cancel and change room reservations
-
Provide information on hotel facilities and services
-
Provide general information about points of interest in the area
-
Exchange foreign currency
-
Process guests' departures, calculate charges and receive payments
-
Balance cash and complete balance sheets, cash reports and related forms
-
Maintain an inventory of vacancies, reservations and room assignments
-
Follow emergency and safety procedures
-
Clerical duties (i.e. faxing, filing, photocopying)
-
Answer telephone and relay telephone calls and messages
-
Assist clients/guests with special needs
-
Contact customers to deliver requested wakeup calls
-
Perform light housekeeping and cleaning duties
-
Provide customer service
Additional information
Personal suitability
-
Client focus
-
Dependability
-
Reliability
-
Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.