Overview
Languages
English or French
Education
-
Bachelor's degree
- or equivalent experience
Experience
2 years to less than 3 years
The employer stated that this position is a green job, because it involves tasks and responsibilities contributing to positive environmental outcomes and helping Canada achieve its net-zero target.
Responsibilities
Tasks
-
Respond to users experiencing difficulties with computer
-
Consult user guides, technical manuals and other documents to research and implement solutions
-
Provide advice and training to users in response to identified difficulties
-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
-
Participate in the redesign of applications and other software
-
Provide business systems, network and Internet support to users in response to identified difficulties
-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
-
Perform Web-server backup and recovery operations
-
Provide customer service
Experience and specialization
Computer and technology knowledge
-
Information Technology Infrastructure Library (ITIL)
-
Jira
-
Shell script
-
Linux
-
Unix
-
Networking software
-
Project management software
-
Web service design
-
Mapping and data visualization software
-
Database software
-
Programming languages
-
Python
-
SQL
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.