guest service agent
Posted on May 10, 2024
by
Employer details
Boulder Mountain Resort
Job details
Boulder Mountain Resort is a premier destination to take in the outdoor adventure paradise of Revelstoke, British Columbia. Located just 3.5km west of Revelstoke, this is a true four-season destination, with everything you need to get your adrenaline pumping or to settle in to slow moving mountain life.
We are looking for a *Guest Service Agent* to serve as our guests? first point of contact and manage all aspects of their experience. We are looking for individuals who are friendly, organized and have a great attention to detail. A background with computer and customer service skills are essential. Hotel Front Desk experience is preferred, however thorough training is provided.
If you have a flair for customer service and work experience in the hotel industry, we?d like to meet you.
Responsibilities:
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Welcome guests upon their arrival
* Answering emails
* Provide information about our hotel, available rooms, rates and amenities
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests? needs
* Maintain updated records of bookings and payments
* Handling money, and processing credit card payments
* Maintain a clean and organized workspace
* Assist in some food and beverage tasks, such as serving coffee, snacks, and ice cream
Skills:
* Excellent customer relations.
* Must have time-management skills.
* Adaptable to change and be able to handle multiple priorities under pressure.
* Eager and focused to exceed guest expectations
* Strong attention to detail
* Microsoft Office and Google Suite experience an asset
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Expected hours: 25 ? 40 per week
Benefits:
* Casual dress
* Discounted or free food
* Flexible schedule
* On-site parking
Schedule:
* Holidays
* Monday to Friday
* Weekends as needed
Application question(s):
* Do you have transportation to get to and from the property?
* Do you currently have housing in Revelstoke?
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-05-17
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LocationRevelstoke, BC
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Salary$20.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9274484577
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