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user support technician Verified This job was posted directly by the employer on Job Bank.
Posted on February 24, 2024 by Employer details GREATWAY TELECOM LTD.
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Computer science. Computer technology/computer systems technology. or equivalent experience. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Computer and technology knowledge: iOS. MAC. Linux. Networking software. Networking hardware. TCP/IP. Wireless networks. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Repetitive tasks. Personal suitability: Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Experience: 1 year to less than 2 years. Workplace information: Remote work available. Other benefits: Other benefits.- LocationEdmonton, ABRemote work available
- Salary$29.50HOUR hourly / 35 hours per week
- Terms of employment Permanent employmentFull time
- Day, Weekend, Morning
- Start date Starts as soon as possible
- Benefits: Other benefits
- vacancies 2 vacancies
- Source Job Bank #2811597
This employer has applied for a Labour Market Impact Assessment (LMIA) to hire a foreign worker to fill labour or skills shortages on a temporary basis. Canadians and Permanent residents are able and encouraged to apply. Learn more.
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- or equivalent experience
- Computer science
- Computer technology/computer systems technology
Experience
1 year to less than 2 years
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- iOS
- MAC
- Linux
- Networking software
- Networking hardware
- TCP/IP
- Wireless networks
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
Benefits
Other benefits
- Other benefits
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
- Indigenous people
- Newcomers to Canada
- Veterans
- Visible minorities
- Youth
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-06-19
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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