assistant paymaster
Title posted on CareerBeacon -
Service Officer, Client Service - Montreal, QC
Posted on May 03, 2024
by
Employer details
Scotiabank
Job details
Requisition ID: 198583 Salary Range: 39,000.00 - 43,000.00 Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience. Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose of Job: Contributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Is this role right for you? In this role you will: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of two focus areas: Payments i.e. certified cheques, wires, bank drafts, foreign currency etc. Day to Day i.e., indexing, inquiries, investigations etc. and thereby adhering to established Operating Performance Commitments (OPCs). Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications. Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services. Responds promptly and effectively to service inquiries, concerns and complaints from partners/clients, with the ability to: Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required. Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required. Facilitate decision making processes by providing timely, meaningful and easily available data. Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct. Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team. Perform other related duties as assigned.What you will be doing? Operates independently to execute day-to-day operations within authorized limits Reviews and processes high volumes of daily transactions originated by customers, management or a B/F system Ensures customer identification is executed through Authentication processes Acts as a dedicated point of contact for day-to-day service activities and provides service and support to our clients and partners as required. Responds to client and partner inquiries, concerns, or complaints and presenting solutions or alternatives, escalates to supervisor as required Business Units supported include, but are not limited to: Commercial Banking, Small Business, Corporate, Retail Banking, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, and other units (as applicable). Provides national
-
LocationMontréal, QC
-
SalaryNot available
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CareerBeacon
#2040646
Advertised until
2024-06-01
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.