Overview
Languages
English
Education
Experience
3 years to less than 5 years
Asset languages
Work setting
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Manufacture
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Private sector
Responsibilities
Tasks
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Respond to users experiencing difficulties with computer
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Provide business systems, network and Internet support to users in response to identified difficulties
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
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Manage incidents
Supervision
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No supervision responsibility
Experience and specialization
Computer and technology knowledge
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Device drivers
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Networking software
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Networking hardware
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Networking security
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Intranet
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Internet
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Servers
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Security software
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Word processing software
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Mail server software
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Project management software
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Programming software
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Web service design
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Desktop publishing software
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Database software
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Programming languages
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Python
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.NET
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C#
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JavaScript
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MS Windows
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SQL
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SharePoint
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Spreadsheet
Additional information
Security and safety
Transportation/travel information
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Own transportation
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Own vehicle
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Willing to travel
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Valid driver's licence
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
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Attention to detail
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Sitting
Personal suitability
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Accurate
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Initiative
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Judgement
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Organized
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Team player
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Ability to multitask
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Time management
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Honesty
Benefits
Health benefits
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Dental plan
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Disability benefits
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Health care plan
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Paramedical services coverage
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Vision care benefits
Long term benefits
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Tax-Free Savings Account (TFSA)
Other benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.