Overview
Languages
English
Education
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
2 years to less than 3 years
Responsibilities
Tasks
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Answer written and oral inquiries
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Address customers' complaints or concerns
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Answer inquiries and provide information to customers
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Arrange for billing for services
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Explain the type and cost of services offered
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Maintain records and statistics
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Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
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Perform general office duties
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Receive and log complaints
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Receive payments
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Explain procedures, risks and benefits to clients
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Maintain and manage digital database
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Answer clients' inquiries and provide information
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Consult with clients after sale to provide ongoing support
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Provide customer service
Experience and specialization
Computer and technology knowledge
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MS Excel
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MS Outlook
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MS Word
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MS Office
Additional information
Transportation/travel information
Work conditions and physical capabilities
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Attention to detail
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Fast-paced environment
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Repetitive tasks
Personal suitability
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Punctuality
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Client focus
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Efficient interpersonal skills
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Flexibility
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Organized
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Reliability
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Team player
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Initiative
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Judgement
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Ability to multitask
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Dependability
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Quick learner
Benefits
Health benefits
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Dental plan
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Health care plan
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Vision care benefits
Financial benefits
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Commission
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Group insurance benefits
Other benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.