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customer service adviser Verified
With some duties as a service advisor - auto repair
Posted on April 25, 2024 by Employer details OK TIRE-STONY PLAIN
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Urban area. Retail/wholesale establishment/distribution centre. Automobile repair services. Sales. Tasks: Produce informational materials to increase awareness of services available. Advise clients on advertising or sales promotion strategies. Answer written and oral inquiries. Answer inquiries and provide information to customers. Arrange for refunds and credits. Explain the type and cost of services offered. Issue receipts and other forms. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Receive payments. Sell merchandise. Explain procedures, risks and benefits to clients. Answer clients' inquiries and provide information. Consult with clients after sale to provide ongoing support. Professionalism in customer service. Provide customer service. Type of product: Automotive parts and accessories. Computer and technology knowledge: MS Outlook. MS Word. Security and safety: Basic security clearance. Vulnerable sector check. Reference required. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Overtime required. Tight deadlines. Work under pressure. Bending, crouching, kneeling. Repetitive tasks. Standing for extended periods. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Honesty. Quick learner. Screening questions: Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. What is the highest level of study you have completed?. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: As per collective agreement. Group insurance benefits. Life insurance. Other benefits: Free parking available.- Location60 BOULDER BLVDStony Plain, ABT7Z 1V7
- Salary$35,000 to $58,000YEAR annually (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Weekend, Overtime
- Start dateStarts as soon as 2024-06-01
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Verified
- Source Job Bank #2893329
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
2 years to less than 3 years
Work setting
- Urban area
- Retail/wholesale establishment/distribution centre
- Automobile repair services
- Sales
Responsibilities
Tasks
- Produce informational materials to increase awareness of services available
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Professionalism in customer service
- Provide customer service
Experience and specialization
Type of product
- Automotive parts and accessories
Computer and technology knowledge
- MS Outlook
- MS Word
Additional information
Security and safety
- Basic security clearance
- Vulnerable sector check
- Reference required
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Tight deadlines
- Work under pressure
- Bending, crouching, kneeling
- Repetitive tasks
- Standing for extended periods
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- As per collective agreement
- Group insurance benefits
- Life insurance
Other benefits
- Free parking available
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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