administrative assistant Verified

Responsibilities

Tasks

• Supervise other workers
• Establish and implement policies and procedures
• Train other workers
• Record and prepare minutes of meetings, seminars and conferences
• Determine and establish office procedures and routines
• Oversee the classification and rating of occupations
• Schedule and confirm appointments
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Oversee development of communication strategies
• Compile data, statistics and other information
• Respond to employee questions and complaints
• Order office supplies and maintain inventory
• Arrange travel, related itineraries and make reservations
• Greet people and direct them to contacts or service areas
• Set up and maintain manual and computerized information filing systems
• Type and proofread correspondence, forms and other documents
• Conduct research
• Perform data entry
• Provide customer service
• Maintain and manage digital database
• Consult with clients after sale to provide ongoing support
• Supervise office and volunteer staff
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 1 to 2 people

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Accounting software

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Work under pressure
• Attention to detail
• Work with minimal supervision

Personal suitability

• Ability to multitask
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Team player
• Accurate
• Client focus
• Reliability
• Time management
• Adaptability
• Quick learner