hotel front desk clerk Verified

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Word processing software
• Computerized bookkeeping system
• Internet

Type of experience

• Call centre

Specialization or experience

• Specialized environmental skills and knowledge

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Travel expenses paid by employer

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Overtime required
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Life insurance

Other benefits

• Transportation provided by employer