Discover jobs
Job Search
user support technician Verified
Posted on April 19, 2024 by Employer details Mann International IT Ltd.
Job details
Education: College/CEGEP. Work setting: Telecommunications industry. Consulting firm. Financial technology. Office building. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Organized. Team player. Ability to multitask. Time management. Honesty. Experience: Experience an asset.- LocationCalgary, AB
- Salary$29.50HOUR hourly / 35 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Shift, Early Morning, Morning
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Verified
- Source Job Bank #2887660
Overview
Languages
English
Education
- College/CEGEP
Experience
Experience an asset
Work setting
- Telecommunications industry
- Consulting firm
- Financial technology
- Office building
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-05-19
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
Report a problem with this job posting
- Date modified: