Overview
Languages
English
Education
-
Secondary (high) school graduation certificate
- or equivalent experience
Experience
7 months to less than 1 year
Work setting
-
Hospitality industry
-
Staff accommodation provided
-
Hotel, motel, resort
Responsibilities
Tasks
-
Register arriving guests and assign rooms
-
Process group arrivals and departures
-
Take, cancel and change room reservations
-
Provide information on hotel facilities and services
-
Investigate and resolve complaints and claims
-
Process guests' departures, calculate charges and receive payments
-
Maintain an inventory of vacancies, reservations and room assignments
-
Follow emergency and safety procedures
-
Clerical duties (i.e. faxing, filing, photocopying)
-
Answer telephone and relay telephone calls and messages
-
Assist clients/guests with special needs
-
Contact customers to deliver requested wakeup calls
-
Provide customer service
Experience and specialization
Computer and technology knowledge
-
Central reservation system (CRS)
-
Spreadsheet
-
Internet
Additional information
Security and safety
Transportation/travel information
-
Public transportation is available
Work conditions and physical capabilities
-
Attention to detail
-
Fast-paced environment
Personal suitability
-
Client focus
-
Excellent oral communication
-
Excellent written communication
-
Flexibility
-
Organized
-
Reliability
-
Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.