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call centre agent - customer service Verified
Posted on April 15, 2024 by Employer details Contact Centre Growth Corp
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Business. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for refunds and credits. Issue receipts and other forms. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Receive and log complaints. Receive payments. Computer and technology knowledge: Database software. Internet. MS Windows. Google Drive. Type of experience: Call centre. Security and safety: Criminal record check. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Repetitive tasks. Own tools/equipment: Computer. Internet access. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Honesty. Quick learner. Screening questions: Are you currently a student?. Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?. What is the highest level of study you have completed?. Experience: 1 year to less than 2 years. Workplace information: Virtual job. Health benefits: Dental plan. Health care plan. Vision care benefits.- LocationVirtual job based in Winnipeg, MB
- Salary$19.50HOUR hourly / 35 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Flexible Hours, Early Morning, Morning
- Start date Starts as soon as possible
- Benefits: Health benefits
- vacancies 5 vacancies
- Verified
- Source Job Bank #2877868
Overview
Languages
Bilingual
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
Work setting
- Business
Responsibilities
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Receive payments
Experience and specialization
Computer and technology knowledge
- Database software
- Internet
- MS Windows
- Google Drive
Type of experience
- Call centre
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Repetitive tasks
Own tools/equipment
- Computer
- Internet access
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
Virtual job disclaimer: The minimum wage of this job is calculated based on the location of the employer. This might be different from the minimum wage currently offered in your province or territory.
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