front desk agent
Posted on April 12, 2024
by
Employer details
Comfort Inn & Suites Kincardine
Job details
Looking to add to our great team, must be able to work evenings and weekends.
Responsibilities:
* Provide upscale guest service experiences for clients throughout their stay.
* Ensure clients are properly greeted upon their arrival
* Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
* Coordinate luggage collection and storage
* Oversee check-in and check-out procedures, including reservations and financial transactions
* Promptly address guests? requests, like in-room dining
* Actively listen to and resolve complaints
* Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
* Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
* Inform clients of our hotel services, including breakfast and dining options
* Promote all hotel amenities, conveniences and programs offered
* Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
SKILLS:
* Proficiency in English; knowledge of other languages is a plus
* Customer service drive with outstanding communication and active listening skills
* Excellent problem-solving and multitasking skills
* Ability to work flexible hours
* Strong sense of responsibility and a professional presentation
* Breakfast Attendant experience and having Food Safety Certificate is a plus
Job Type: Part-time
Pay: From $16.55 per hour
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Weekends as needed
Ability to commute/relocate:
* Kincardine, ON N2Z 0B5: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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LocationKincardine, ON
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Salary$16.55HOUR hourly
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Terms of employment
Part time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9234536939
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