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Customer service assistant Verified
Posted on April 11, 2024 by Employer details Microhard Systems Inc.
Job details
Education: Bachelor's degree. or equivalent experience. Work setting: Urban area. Private sector. Telecommunications company. Tasks: Answer written and oral inquiries. Assist in the preparation of brochures, reports, newsletters and other material. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Arrange for refunds and credits. Explain the type and cost of services offered. Issue receipts and other forms. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Receive payments. Sell merchandise. Answer clients' inquiries and provide information. Computer and technology knowledge: Database software. Enterprise resource planning (ERP) software. Internet. MS Excel. MS Outlook. MS Windows. MS Word. SAP (FI/CO / HR / MM / OT SD). MS PowerPoint. MS Office. Social Media. Spreadsheet. Desktop publishing software. Word processing software. Electronic scheduler. Presentation software. Accounting software. Type of online databases: CIDOC-CRM. Security and safety: Basic security clearance. Criminal record check. Transportation/travel information: Own transportation. Willing to travel. Travel expenses paid by employer. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Repetitive tasks. Manual dexterity. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Quick learner. Screening questions: Are you available for shift or on-call work?. Are you currently a student?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. What is the highest level of study you have completed?. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Disability benefits. Health care plan. Financial benefits: Group insurance benefits. Life insurance. Other benefits: Free parking available. Parking available.- LocationCalgary, AB
- Salary$23.00 to $25.00HOUR hourly (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Overtime, On Call
- Start date Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 2 vacancies
- Verified
- Source Job Bank #2875479
Overview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
Experience
2 years to less than 3 years
Work setting
- Urban area
- Private sector
- Telecommunications company
Responsibilities
Tasks
- Answer written and oral inquiries
- Assist in the preparation of brochures, reports, newsletters and other material
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Answer clients' inquiries and provide information
Experience and specialization
Computer and technology knowledge
- Database software
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)
- MS PowerPoint
- MS Office
- Social Media
- Spreadsheet
- Desktop publishing software
- Word processing software
- Electronic scheduler
- Presentation software
- Accounting software
Type of online databases
- CIDOC-CRM
Additional information
Security and safety
- Basic security clearance
- Criminal record check
Transportation/travel information
- Own transportation
- Willing to travel
- Travel expenses paid by employer
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Manual dexterity
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Quick learner
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
Financial benefits
- Group insurance benefits
- Life insurance
Other benefits
- Free parking available
- Parking available
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-05-11
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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