Overview
Languages
English
Education
-
Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
Responsibilities
Tasks
-
Register arriving guests and assign rooms
-
Process group arrivals and departures
-
Take, cancel and change room reservations
-
Provide information on hotel facilities and services
-
Provide general information about points of interest in the area
-
Investigate and resolve complaints and claims
-
Process guests' departures, calculate charges and receive payments
-
Balance cash and complete balance sheets, cash reports and related forms
-
Maintain an inventory of vacancies, reservations and room assignments
-
Follow emergency and safety procedures
-
Clerical duties (i.e. faxing, filing, photocopying)
-
Answer telephone and relay telephone calls and messages
-
Assist clients/guests with special needs
-
Contact customers to deliver requested wakeup calls
-
Provide customer service
Experience and specialization
Computer and technology knowledge
-
Multi-line switchboard
-
Fidelio
-
Database software
-
Computerized bookkeeping system
-
Central reservation system (CRS)
-
Internet
-
Opera
Additional information
Work conditions and physical capabilities
-
Attention to detail
-
Fast-paced environment
-
Standing for extended periods
-
Work under pressure
Personal suitability
-
Client focus
-
Dependability
-
Efficient interpersonal skills
-
Excellent oral communication
-
Excellent written communication
-
Flexibility
-
Judgement
-
Organized
-
Reliability
-
Team player
Benefits
Health benefits
-
Dental plan
-
Health care plan
-
Vision care benefits
Program title
Jobs for Ukraine
Program description:
This employer has selected to promote this job through "Jobs for Ukraine". Canadian citizens and permanent residents can still apply.
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.