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account manager - sales
Title posted on indeed.com - Inside Sales Account Manager
Posted on April 04, 2024 by Employer details National Fire Equipment Ltd.
Job details
*About our Company* National Fire Equipment Ltd. is an integrated supplier of fire sprinkler systems selling products to installing contractors in the new construction building and retrofit markets. With eight locations across Canada, our company is the country?s leading fire protection supplier offering our customers the best in product and customer support from coast to coast. *Description* As an Inside Account Manager, you will be responsible for nurturing and growing our existing client base. You will work closely with our sales and customer success teams to ensure exceptional service and support for our clients. This is a fantastic opportunity for a proactive and customer-oriented individual who is passionate about building and maintaining strong client relationships. *Responsibilities:* * Manage and grow a portfolio of existing accounts through regular communication and relationship-building activities. * Understand each client's business needs and objectives in order to provide tailored solutions and support. * Collaborate with the sales team to identify upsell and cross-sell opportunities within the existing client base. * Provide exceptional customer service and support to ensure client satisfaction and retention. * Serve as the primary point of contact for client inquiries, requests, and escalations, and ensure timely resolution of issues. * Develop account plans and strategies to maximize client engagement and value. * Proactively monitor client usage and engagement to identify potential challenges and opportunities for improvement. * Collaborate with internal teams, including sales, and purchasing to advocate for client needs and provide feedback on product performance and features. * Maintain accurate and up-to-date records of client interactions and account activities in the CRM system. * Stay informed about industry trends, market conditions, and competitive activities to identify potential risks and opportunities within the client base. *Working Conditions* * Manual dexterity required to use desktop computer and peripherals. * Lifting or moving up to 10lbs may be required. *National Fire Provides* * Medical, Dental, and Vision Benefits * RRSP Matching * Profit sharing plan * Paid vacation and sick time * Career development and advancement opportunities By applying to this position, you are confirming that you hold a Canadian Citizenship, Permanent Residence, or a valid Work Permit. We would like to take this opportunity to thank all applicants for their interest. However, only those selected for an interview will be contacted. National Fire Equipment Ltd. has created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005. Our Accessibility policies are available in a number of formats should you wish access to these documents. Job Type: Full-time Salary: $60,000.00-$65,000.00 per year Schedule: * 8 hour shift Application question(s): * Are you authorized to work in Canada? Education: * Bachelor's Degree (required) Experience: * Inside sales: 2 years (required) * Customer Service: 1 year (preferred) * Fire Protection Industry: 1 year (required) Work Location: In person- LocationConcord, ON
- Salary$60,000 to $65,000YEAR annually
- Terms of employment Full time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9222056056
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