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guest services agent - hotel Verified
With some duties as a front desk agent
Posted on April 03, 2024 by Employer details Artisan Inn Twine Loft Ltd.
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Hospitality industry. Staff accommodation available. Hotel, motel, resort. Rural area. Restaurant and food service. Tasks: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Investigate and resolve complaints and claims. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Provide customer service. Serve food and beverages. Computer and technology knowledge: Word processing software. Computerized bookkeeping system. Central reservation system (CRS). Spreadsheet. Internet. Social Media. Area of work experience: Communications and public relations. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Screening questions: Are you available for the advertised start date?. Are you currently a student?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: 1 year to less than 2 years. Financial benefits: Gratuities. Other benefits: Free parking available. Learning/training paid by employer. On-site housing options.- Location57 high StreetTrinity, NLA0C 2S0
- Salary$16.50 to $18.00HOUR hourly (To be negotiated) / 35 to 50 hours per week
- Terms of employment Seasonal employmentFull time
- Day, Evening, Weekend
- Start dateStarts as soon as 2024-05-10
- Benefits: Financial benefits, Other benefits
- vacancies 1 vacancy
- Verified
- Source Job Bank #2862293
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
Work setting
- Hospitality industry
- Staff accommodation available
- Hotel, motel, resort
- Rural area
- Restaurant and food service
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
- Serve food and beverages
Experience and specialization
Computer and technology knowledge
- Word processing software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
- Social Media
Area of work experience
- Communications and public relations
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
Benefits
Financial benefits
- Gratuities
Other benefits
- Free parking available
- Learning/training paid by employer
- On-site housing options
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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