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Front desk agent Verified
Posted on March 28, 2024 by Employer details Best Western Plus Nor'Wester Hotel & Conference Centre
Job details
Education: Secondary (high) school graduation certificate. Work setting: Urban area. Hotel, motel, resort. Resort. Tasks: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Investigate and resolve complaints and claims. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Work with minimal supervision. Computer and technology knowledge: Multi-line switchboard. Central reservation system (CRS). Spreadsheet. Internet. Sales experience: Hotel and convention services. Security and safety: Bondable. Criminal record check. Transportation/travel information: Own transportation. Valid driver's licence. Public transportation is not available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Reliability. Team player. Screening questions: Are you available for shift or on-call work?. Are you available for the advertised start date?. Are you currently a student?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. What is the highest level of study you have completed?. What is your current field of study?. What is your current level of study?. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Disability benefits. Health care plan. Financial benefits: Life insurance. Night shift premium. Other benefits: Other benefits.- LocationThunder Bay, ON
- Salary$16.55 to $17.75HOUR hourly (To be negotiated) / 37.5 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Shift, Morning
- Start date Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Verified
- Source Job Bank #2855089
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
Work setting
- Urban area
- Hotel, motel, resort
- Resort
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Work with minimal supervision
Experience and specialization
Computer and technology knowledge
- Multi-line switchboard
- Central reservation system (CRS)
- Spreadsheet
- Internet
Sales experience
- Hotel and convention services
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Own transportation
- Valid driver's licence
- Public transportation is not available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
Financial benefits
- Life insurance
- Night shift premium
Other benefits
- Other benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-05-09
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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