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front desk clerk, hotel Verified
Posted on March 27, 2024 by Employer details Town Place Suites & Conference Centre
Job details
Education: Secondary (high) school graduation certificate. Work setting: Hospitality industry. Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Investigate and resolve complaints and claims. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service. Computer and technology knowledge: Multi-line switchboard. Database software. Computerized bookkeeping system. Central reservation system (CRS). Spreadsheet. Internet. Security and safety: Criminal record check. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Team player. Experience: Experience an asset.- LocationKincardine, ON
- Salary$18.10HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Shift, Overtime, On Call, Flexible Hours, To be determined, Early Morning, Morning
- Start date Starts as soon as possible
- vacancies 2 vacancies
- Verified
- Source Job Bank #2854517
Overview
Languages
English or French
Education
- Secondary (high) school graduation certificate
Experience
Experience an asset
Work setting
- Hospitality industry
- Hotel, motel, resort
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Multi-line switchboard
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Team player
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-05-22
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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