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user support technician Verified
Posted on March 21, 2024 by Employer details Value Mobile
Job details
Education: Bachelor's degree. Work setting: Help desk. Telecommunications industry. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Supervision: 5-10 people. Computer and technology knowledge: Networking software. Networking hardware. Networking security. Internet. Wireless networks. Security and safety: Basic security clearance. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Physically demanding. Attention to detail. Sitting. Combination of sitting, standing, walking. Own tools/equipment: Computer. Printer. Internet access. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Initiative. Judgement. Organized. Team player. Experience: 2 years to less than 3 years. Other benefits: Other benefits.- LocationWoodbridge, ON
- Salary$29.00HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Morning
- Start date Starts as soon as possible
- Benefits: Other benefits
- vacancies 14 vacancies
- Verified
- Source Job Bank #2846458
Overview
Languages
English
Education
- Bachelor's degree
Experience
2 years to less than 3 years
Work setting
- Help desk
- Telecommunications industry
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 5-10 people
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking hardware
- Networking security
- Internet
- Wireless networks
Additional information
Security and safety
- Basic security clearance
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Physically demanding
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
Own tools/equipment
- Computer
- Printer
- Internet access
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
Benefits
Other benefits
- Other benefits
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
- Indigenous people
- Persons with disabilities
- Newcomers to Canada
- Veterans
- Visible minorities
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-05-16
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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