Overview
Languages
English
Education
Experience
1 year to less than 2 years
Responsibilities
Tasks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
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Supervise other technical support workers in this group
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Provide business systems, network and Internet support to users in response to identified difficulties
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
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Networking software
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Networking hardware
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Internet
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Desktop applications
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Communication software
Additional information
Transportation/travel information
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
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Tight deadlines
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Combination of sitting, standing, walking
Personal suitability
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Time management
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
- Indigenous people
- Persons with disabilities
- Newcomers to Canada
- Mature workers
- Veterans
- Visible minorities
- Youth
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.