Overview
Languages
English or French
Education
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Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Work setting
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Hospitality industry
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Hotel, motel, resort
Responsibilities
Tasks
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Investigate complaints and claims
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Register arriving guests and assign rooms
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Resolve complaints and claims
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Take, cancel and change room reservations
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Provide information on hotel facilities and services
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Provide general information about points of interest in the area
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Process guests' departures, calculate charges and receive payments
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Maintain an inventory of vacancies, reservations and room assignments
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Answer telephone and relay telephone calls and messages
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Assist clients/guests with special needs
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Perform light housekeeping and cleaning duties
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Provide customer service
Experience and specialization
Computer and technology knowledge
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Word processing software
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Central reservation system (CRS)
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Internet
Additional information
Work conditions and physical capabilities
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Attention to detail
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Fast-paced environment
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Work under pressure
Personal suitability
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Client focus
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Dependability
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Judgement
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Organized
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Reliability
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Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.