Skills Technical Sales Specialist - Metals in Canada

Expertise

People working in this occupation usually apply the following skill set.

• Promote sales to existing clients
• Identify and solicit potential clients
• Assess client's needs and resources and recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• Deliver sales presentations
• Estimate costs of installing and maintaining equipment or service
• Prepare and administer sales contracts
• Utilize sales/marketing software packages
• Conduct sales transactions through Internet-based electronic commerce
• Provide input into product design where goods or services must be tailored to suit client's needs
• Consult with clients after sale to provide ongoing support
• Train customers' staff in the operation and maintenance of equipment
• Resolve product and service related problems
• Troubleshoot technical problems related to equipment
• Supervise activities of other technical sales specialists
• Read and interpret blueprints

Skills and knowledge

The following skills and knowledge are usually required in this occupation.

Working with Technological Equipment and Machinery

Working with technical equipment, instruments, machinery and other systems.

• Debugging and Reprogramming Technical Systems
  • Modifying technical systems through upgrading, amending procedures, or correcting faults.

Management

Taking charge of the direction and resources of an organization.

• Supervising
  • Directing and monitoring the performance of others.

Analysis

Examining and evaluating information.

• Analyzing Information
  • Examining data or facts to determine appropriate actions or recommendations.
• Projecting Outcomes
  • Estimating the results of an action or a series of actions.

Communication

Using communication skills to share information, advise and influence.

• Advising and Consulting
  • Providing guidance and advice to enable decision-making about tasks, situations, and processes.
• Negotiating and Adjudicating
  • Exchanging ideas while analyzing issues and interests at stake, and enabling opposing sides to resolve disputes and reach agreement.
• Professional Communicating
  • Preparing and delivering written, oral or visual material for the workplace that presents information.
• Promoting and Selling
  • Using communication strategies or techniques to encourage acceptance of products, services, or ideas.
• Teaching and Training
  • Facilitating the acquisition of new knowledge and skills.

Information Handling

Creating and using systems for the storage and retrieval of knowledge and data.

• Processing Information
  • Inputting, recording, transcribing and updating data using electronic or manual information systems.

Business, Finance and Management

Knowledge related to organization and control of business activities.

• Client Service
  • Knowledge of principles and practices of providing service to clients to maintain and build organizational success.
• Marketing
  • Knowledge of principles and practices for determining consumers' wants and needs, assessing and developing business opportunities and advertising products and services.
• Sales
  • Knowledge of principles and practices for displaying, promoting and selling products or services.

Communications and Transportation

Knowledge related to the provision and transmission of systems of communication and entertainment and the delivery of consumer goods or services.

• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control and operations of telecommunication systems.

Engineering and Technology

Knowledge related to the design, building, use or repair of machinery, equipment, systems, and structures.

• Computer and Information Systems
  • Knowledge of computer programming, hardware and software.
• Electricity (Electrical and Electronics)
  • Knowledge of the design, techniques and tools applied in electronic and electrical applications.
• Engineering and Applied Technologies
  • Knowledge of engineering principles and the techniques used in the planning, development and application of technology for specific goods and services.