Skills Taxi Dispatcher near Edmonton (AB)

Find out what skills you typically need to work as a taxi dispatcher in Canada. These skills are applicable to all Dispatchers (NOC 14404).

Tasks

  • Ensure accuracy of completed time sheets, payroll and other summaries
  • Ensure proper functioning of equipment
  • Light cleaning duties
  • Maintain work records and logs
  • Monitor personnel workloads and locations
  • Organize warehouse and work areas
  • Perform general office duties
  • Provide customer service
  • Advise vehicle operators of traffic and other problems
  • Assist with maintenance of communications equipment
  • Communicate with ships, aircraft and other remote operations
  • Dispatch personnel according to schedules and work orders
  • Dispatch personnel as required by emergency situations
  • Follow-up on issues with work orders
  • Handle wake-up calls
  • Keep track of shipments
  • Knowledge of cross border dispatching regulations and practices
  • Knowledge of highway trucking and associated rules and regulations
  • Maintain vehicle operator work records
  • Operate computer-aided communications and dispatching equipment
  • Operate radio equipment
  • Receive requests for emergency assistance or service
  • Record mileage, fuel use, repairs and other expenses
  • Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment

Skills and Knowledge Checklist

The following skills and knowledge are usually required in this occupation.

Skills

Handling Goods and Materials

Working with goods and materials manually or with machines.

Building

Working with materials to construct, renovate and maintain structures.

Operating and Repairing Equipment, Machinery and Vehicles Help - Operating and Repairing Equipment, Machinery and Vehicles
  • Operating Stationary Industrial Equipment

Operating and Repairing Equipment, Machinery and Vehicles

Working with and/or repairing vehicles, machinery or stationary equipment.

Operating Stationary Industrial Equipment
Operating and monitoring various types of mechanically-controlled or computer-controlled industrial machinery, equipment or systems.

Working with Technological Equipment and Machinery

Working with technical equipment, instruments, machinery and other systems.

Service and Care Help - Service and Care
  • Serving Others
  • Protecting and Enforcing
  • Counselling and Nurturing

Service and Care

Taking care of the needs of people and animals.

Serving Others
Assisting the public by answering questions, making recommendations, and providing information or support in response to requests.
Protecting and Enforcing
Responding to public safety and security needs and ensuring compliance to rules, standards or laws.
Counselling and Nurturing
Responding to clients' needs by interpreting their emotional and motivational states, and determining and providing appropriate support or interventions.
Communication Help - Communication
  • Advising and Consulting
  • Professional Communicating

Communication

Using communication skills to share information, advise and influence.

Advising and Consulting
Providing guidance and advice to enable decision-making about tasks, situations, and processes.
Professional Communicating
Preparing and delivering written, oral or visual material for the workplace that presents information.

Creative Expression

Using various materials and formats to create work that is intended to be artistically satisfying, entertaining, instructive or functional.

Information Handling Help - Information Handling
  • Processing Information
  • Managing Information

Information Handling

Creating and using systems for the storage and retrieval of knowledge and data.

Processing Information
Inputting, recording, transcribing and updating data using electronic or manual information systems.
Managing Information
Setting up manual or electronic systems for controlling, selecting, organizing, retrieving, distributing and safeguarding information.
Analysis Help - Analysis
  • Analyzing Information
  • Projecting Outcomes

Analysis

Examining and evaluating information.

Analyzing Information
Examining data or facts to determine appropriate actions or recommendations.
Projecting Outcomes
Estimating the results of an action or a series of actions.
Management Help - Management
  • Co-ordinating and Organizing
  • Allocating and Controlling Resources
  • Strategic Planning

Management

Taking charge of the direction and resources of an organization.

Co-ordinating and Organizing
Organizing and co-ordinating the activities of groups and individuals to align their activities with organizational objectives.
Allocating and Controlling Resources
Determining the distribution of people, assets, materials or capital to accomplish organizational goals and putting in place financial and administrative controls.
Strategic Planning
Envisioning a future state and developing strategies, goals, objectives and action plans to achieve it.

Knowledge

Manufacturing and Production

Knowledge related to the delivery of a series of operations in large-scale production or processing of goods or crops, according to safety and quality standards.

Communications and Transportation Help - Communications and Transportation
  • Transportation
  • Telecommunications
  • Communications and Media

Communications and Transportation

Knowledge related to the provision and transmission of systems of communication and entertainment and the delivery of consumer goods or services.

Transportation
Knowledge of the principles, methods and systems for moving people and goods by air, sea, rail or ground transportation, including relative costs, advantages, risks and limitations.
Telecommunications
Knowledge of transmission, broadcasting, switching, control and operations of telecommunication systems.
Communications and Media
Knowledge of production and transmission to inform, persuade and entertain through written, oral and visual media.
Law and Public Safety Help - Law and Public Safety
  • Public Safety and Security

Law and Public Safety

Knowledge related to the provision and enforcement of laws and regulations that safeguard the effective functioning of a democratic society.

Public Safety and Security
Knowledge of public safety and security operations and systems, of policy, regulations and procedures for the protection of people, data and property.

Social Sciences and Arts

Knowledge related to culture, origins and patterns of human activity, and the development and expression of thought.

Education and Training

Knowledge related to the theory and practice of teaching, and the methods used in the design, delivery and evaluation of the provision of knowledge or information.

Health Services

Knowledge related to the provision of medical science and technology for the physical and mental well-being of others.

Mathematics and Science

Knowledge related to specialized areas of research such as measurement, living organisms, physical substances, and properties and relationships of quantity, space, and matter.

Engineering and Technology

Knowledge related to the design, building, use or repair of machinery, equipment, systems, and structures.

Business, Finance and Management Help - Business, Finance and Management
  • Client Service
  • Personnel and Human Resources

Business, Finance and Management

Knowledge related to organization and control of business activities.

Client Service
Knowledge of principles and practices of providing service to clients to maintain and build organizational success.
Personnel and Human Resources
Knowledge of the principles and practices of human resources management.
Labour Market Information Survey
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