Skills Taxi Dispatcher near Edmonton (AB)

National Occupational Classification update

We have updated this page to reflect the transition to the 2021 version of the National Occupational Classification (NOC). This means that the occupation "taxi dispatcher" was moved from the group Dispatchers (NOC 1525) to the group Dispatchers (NOC 14404).

Find out what skills you typically need to work as a taxi dispatcher in Canada. These skills are applicable to all Dispatchers (NOC 14404).

Tasks

  • Ensure accuracy of completed time sheets, payroll and other summaries
  • Ensure proper functioning of equipment
  • Light cleaning duties
  • Maintain work records and logs
  • Monitor personnel workloads and locations
  • Organize warehouse and work areas
  • Perform general office duties
  • Provide customer service
  • Advise vehicle operators of traffic and other problems
  • Assist with maintenance of communications equipment
  • Communicate with ships, aircraft and other remote operations
  • Dispatch personnel according to schedules and work orders
  • Dispatch personnel as required by emergency situations
  • Follow-up on issues with work orders
  • Handle wake-up calls
  • Keep track of shipments
  • Knowledge of cross border dispatching regulations and practices
  • Knowledge of highway trucking and associated rules and regulations
  • Maintain vehicle operator work records
  • Operate computer-aided communications and dispatching equipment
  • Operate radio equipment
  • Receive requests for emergency assistance or service
  • Record mileage, fuel use, repairs and other expenses
  • Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment

Skills and Knowledge Checklist

The following skills and knowledge are usually required in this occupation.

    Skills

  • Analysis Help -
    • Projecting Outcomes
    • Analyzing Information

    Analysis

    Examining and evaluating information.
    • Projecting Outcomes

      Estimating the results of an action or a series of actions.

    • Analyzing Information

      Examining data or facts to determine appropriate actions or recommendations.

  • Service and Care Help -
    • Counselling and Nurturing
    • Protecting and Enforcing
    • Serving Others

    Service and Care

    Taking care of the needs of people and animals.
    • Counselling and Nurturing

      Responding to clients' needs by interpreting their emotional and motivational states, and determining and providing appropriate support or interventions.

    • Protecting and Enforcing

      Responding to public safety and security needs and ensuring compliance to rules, standards or laws.

    • Serving Others

      Assisting the public by answering questions, making recommendations, and providing information or support in response to requests.

  • Operating and Repairing Equipment, Machinery and Vehicles Help -
    • Operating Stationary Industrial Equipment

    Operating and Repairing Equipment, Machinery and Vehicles

    Working with and/or repairing vehicles, machinery or stationary equipment.
    • Operating Stationary Industrial Equipment

      Operating and monitoring various types of mechanically-controlled or computer-controlled industrial machinery, equipment or systems.

  • Management Help -
    • Strategic Planning
    • Allocating and Controlling Resources
    • Co-ordinating and Organizing

    Management

    Taking charge of the direction and resources of an organization.
    • Strategic Planning

      Envisioning a future state and developing strategies, goals, objectives and action plans to achieve it.

    • Allocating and Controlling Resources

      Determining the distribution of people, assets, materials or capital to accomplish organizational goals and putting in place financial and administrative controls.

    • Co-ordinating and Organizing

      Organizing and co-ordinating the activities of groups and individuals to align their activities with organizational objectives.

  • Communication Help -
    • Professional Communicating
    • Advising and Consulting

    Communication

    Using communication skills to share information, advise and influence.
    • Professional Communicating

      Preparing and delivering written, oral or visual material for the workplace that presents information.

    • Advising and Consulting

      Providing guidance and advice to enable decision-making about tasks, situations, and processes.

  • Information Handling Help -
    • Managing Information
    • Processing Information

    Information Handling

    Creating and using systems for the storage and retrieval of knowledge and data.
    • Managing Information

      Setting up manual or electronic systems for controlling, selecting, organizing, retrieving, distributing and safeguarding information.

    • Processing Information

      Inputting, recording, transcribing and updating data using electronic or manual information systems.

    Handling Goods and Materials

    Working with goods and materials manually or with machines.

    Creative Expression

    Using various materials and formats to create work that is intended to be artistically satisfying, entertaining, instructive or functional.

    Building

    Working with materials to construct, renovate and maintain structures.

    Working with Technological Equipment and Machinery

    Working with technical equipment, instruments, machinery and other systems.

    Knowledge

    Social Sciences and Arts

    Knowledge related to culture, origins and patterns of human activity, and the development and expression of thought.

    Mathematics and Science

    Knowledge related to specialized areas of research such as measurement, living organisms, physical substances, and properties and relationships of quantity, space, and matter.

    Manufacturing and Production

    Knowledge related to the delivery of a series of operations in large-scale production or processing of goods or crops, according to safety and quality standards.
  • Law and Public Safety Help -
    • Public Safety and Security

    Law and Public Safety

    Knowledge related to the provision and enforcement of laws and regulations that safeguard the effective functioning of a democratic society.
    • Public Safety and Security

      Knowledge of public safety and security operations and systems, of policy, regulations and procedures for the protection of people, data and property.

  • Business, Finance and Management Help -
    • Personnel and Human Resources
    • Client Service

    Business, Finance and Management

    Knowledge related to organization and control of business activities.
    • Personnel and Human Resources

      Knowledge of the principles and practices of human resources management.

    • Client Service

      Knowledge of principles and practices of providing service to clients to maintain and build organizational success.

    Engineering and Technology

    Knowledge related to the design, building, use or repair of machinery, equipment, systems, and structures.

    Education and Training

    Knowledge related to the theory and practice of teaching, and the methods used in the design, delivery and evaluation of the provision of knowledge or information.
  • Communications and Transportation Help -
    • Communications and Media
    • Telecommunications
    • Transportation

    Communications and Transportation

    Knowledge related to the provision and transmission of systems of communication and entertainment and the delivery of consumer goods or services.
    • Communications and Media

      Knowledge of production and transmission to inform, persuade and entertain through written, oral and visual media.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control and operations of telecommunication systems.

    • Transportation

      Knowledge of the principles, methods and systems for moving people and goods by air, sea, rail or ground transportation, including relative costs, advantages, risks and limitations.

    Health Services

    Knowledge related to the provision of medical science and technology for the physical and mental well-being of others.
Labour Market Information Survey
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