user support technician
Posted on April 21, 2026 by Employer details Retreat Guru
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide customer service. Manage incidents. Usability testing. Supervision: No supervision responsibility. Computer and technology knowledge: Project management software. HTML editing software. Software development. Mac OS. JavaScript. SQL. Spreadsheet. PHP. WordPress. HTML. Software quality assurance. Type of experience: Call centre. Area of work experience: Quality assurance or control. Area of specialization: E-commerce. Security and safety: Basic security clearance. Transportation/travel information: Own transportation. Willing to travel. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Repetitive tasks. Manual dexterity. Attention to detail. Sitting. Own tools/equipment: Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you authorized to work in Canada?. Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Do you have the required certifications listed in the job posting?. Employment terms options: Flexible hours. Experience: 3 years to less than 5 years. Employment terms options: Day. Workplace information: Hybrid. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Financial benefits: Group insurance benefits. Life insurance. Stocks/shares. Long term benefits: Maternity and parental benefits. Other benefits: Free parking available. On-site amenities. On-site recreation and activities. Paid time off (volunteering or personal days). Team building opportunities. Wellness program.- Location Nelson, BCV1L 4E3
- Work location Hybrid
- Salary$50,000 to $65,000YEAR annually (To be negotiated) / 37.5 hours per week
- Terms of employment Permanent employmentFull time
- Day, Flexible hours
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3558356
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
3 years to less than 5 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide customer service
- Manage incidents
- Usability testing
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Project management software
- HTML editing software
- Software development
- Mac OS
- JavaScript
- SQL
- Spreadsheet
- PHP
- WordPress
- HTML
- Software quality assurance
Type of experience
- Call centre
Area of work experience
- Quality assurance or control
Area of specialization
- E-commerce
Additional information
Security and safety
- Basic security clearance
Transportation/travel information
- Own transportation
- Willing to travel
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
Own tools/equipment
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
Financial benefits
- Group insurance benefits
- Life insurance
- Stocks/shares
Long term benefits
- Maternity and parental benefits
Other benefits
- Free parking available
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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