Job requirements
Languages
English
Education
Bachelor's degree
or equivalent experience
Experience
3 years to less than 5 years
- Specific Skills
- Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Conduct online marketing, E-commerce and Website promotions; Maintain an inventory of vacancies, reservations and room assignments
- Business Equipment and Computer Applications
- Word processing software; Spreadsheet; Multi-line switchboard; Internet; Central reservation system (CRS)
- Work Setting
- Hospitality industry; Hotel, motel, resort
- Security and Safety
- Criminal record check
- Transportation/Travel Information
- Own transportation; Travel expenses not paid by employer; Public transportation is available
- Work Conditions and Physical Capabilities
- Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods
- Work Location Information
- Urban area; Relocation costs not covered by employer
- Personal Suitability
- Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized
Employment groups
Help -
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Students, Visible minorities, Youth
Advertised until
2021-02-04
Intended job posting audience
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.