guest services agent - hotel - Yellowknife (NT) - Job posting

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Guest Services Agent - Hotel Verified This job posting has been provided directly by the employer through Job Bank’s employer job posting system.

Posted on February 10, 2020 by Employer details Days Inn & Suites Yellowknife

Job details

  • Location Yellowknife, NT
  • Salary$$16.25HOUR hourly for 37.5 to 40 hours per week
  • Terms of employment Permanent
    Full time
  • Day, Evening, Night, Weekend, Shift, Morning
  • Start date As soon as possible
  • Benefits: Group Insurance Benefits, Life Insurance Benefits
  • Vacancies 4 Vacancies
  • Verified
  • Source Job Bank #1410297

Job requirements

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience

Experience

Experience an asset

Specific Skills
Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments
Business Equipment and Computer Applications
Word processing software; Spreadsheet; Opera; Internet; Central reservation system (CRS)
Work Setting
Hospitality industry; Hotel, motel, resort
Security and Safety
Criminal record check
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods
Personal Suitability
Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized

Advertised until:

2020-04-09

Intended job posting audience

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Important notice: This job posting has been provided directly by the employer through Job Bank’s job posting system. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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